一、岗位职责: 1.Prepares guest pressing and dry cleaning as requested in accordance with hotel presentation standards 依照酒店外观标准,按要求为客人提供熨烫和干洗服务。 2.Spot and dry clean all uniforms 对所有制服进行去渍和干洗。 3.Sort articles to be dry cleaned into categories and performs dry cleaning function including: 将需要干洗的衣物进行分类,然后对其进行干洗,包括: 4.Uses all dry cleaning equipment 使用所有干洗设备 5.Uses spotting boards 使用去渍台 6.Attends to pre-coating and sledging 进行预涂和去污 7.Sort articles for pressing into categories and performs pressing function including: 将需要干洗的衣物进行分类,然后对其进行干洗,包括: 8.Using pressing equipment 使用熨烫设备 9.Use appropriate chemicals when pressing 在熨烫时使用合适的化学品 10.Maintain chemical supplies 保证化学品的供应。 11.Prepare requisitions for depleted supplies 对用尽的物品提出补充申请 12.Check guest items on receipt for damage and record any findings 在接到客人衣物时检查有无破损,并对发现的结果进行记录。 13.Maintains dry cleaning equipment in good condition and ensures regular servicing 保持干洗设备的良好状况并确保进行定期维修。 14.Attends to outside customers and guests courteously, promptly while maximizing sales 对外部客户和客人提供及时礼貌的关照,同时尽力对他们做销售工作 。 15.Maintains working area and equipment in proper state of cleanliness and repair 保持工作区域和设备得到良好的清洁和修缮 。 16.Reports guest complaints to superior immediately 及时向上级反映客户的投诉情况。 17.Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards 遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。 18.Attends meetings and training sessions as required 按要求参加会议和培训活动。 19.Complete other responsibilities as assigned 完成分派的其它任务。
二、岗位要求: 1.Communication skills are utilized a significant amount of time when interacting with others; 拥有在与他人交往时大多数时间所使用的沟通技能。 2.Junior high school and above 初中及以上学历 3.Some laundry experience. 拥有一些洗衣房工作经验